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  • Challenging a Housing Benefit decision

    If you think a Housing Benefit decision is wrong, you may be able to: - Ask for an explanation - Have the decision looked at again - Appeal against the decision This guide takes you through these options for England, Scotland and Wales.

  • Challenging a Personal Independence Payment (PIP) Decision

    If you are unhappy with the outcome of your claim for Personal Independence Payment (PIP), what you can do about it depends on what you are unhappy about. This may include asking for the decision to be looked at again, an appeal or tribunal.

  • Challenging a Tax Credit decision

    If you think a tax credit decision is wrong, you may be able to: - Ask for an explanation - Challenge the decision. You can challenge the decision by asking the decision to be looked at again or, if this doesn't work, appealing against the decision. This guide takes ...

  • Challenging an Employment and Support Allowance Decision

    If you think an Employment and Support Allowance decision is wrong, either because you have been refused it or have not been put in the support group, you may be able to: - Ask for an explanation - Have the decision looked at again - Appeal against the decision This gu...

  • Challenging Department for Work and Pensions benefit decisions

    If you think a Department for Work and Pensions (DWP) benefit decision is wrong, you may be able to: - Ask for an explanation - Have the decision looked at again - Appeal against the decision. This guide takes you through these options.

  • Child Benefit

    Child Benefit is money paid to parents or other people who are responsible for bringing up a child.

  • Child Tax Credit

    Child Tax Credit is paid to help people with the costs of bringing up a child. It is being replaced by Universal Credit so only some people can still claim Child Tax Benefit.

  • Childcare element of Working Tax Credit

    The Childcare Element of Working Tax Credit is for people who work but are on a low income to help with the cost of registered or approved childcare. It does not matter whether you are working for someone else or are self-employed.

  • Claiming Benefits

    Benefits and tax credits are payments from the government to certain people on low incomes, or to meet specific needs. Read our guide to find out more about them and how to claim.

  • Claiming Personal Independence Payment (PIP)

    A guide for claiming Personal Independence Payment, the different stages of the claim process and what to expect