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  • Carer's Credits

    Carer's Credits mean carers can be ‘credited’ with Class 3 national insurance contributions to help them qualify for other benefits which they may not otherwise have been eligible for if their caring responsibilities prevented them from being able to work and pay national insu...

  • Challenging a Budgeting Loan decision

    If you think a Budgeting Loan decision is wrong, you may be able - Ask for an explanation - Have the decision looked at again - Have the decision looked at by the Independent Case Examiner's office This guide takes you through these options.

  • Challenging a Child Benefit or Guardian's Allowance decision

    If you think a Child Benefit or Guardian's Allowance decision is wrong, you may be able to: - Ask for an explanation - Have the decision looked at again - Appeal against the decision This guide takes you through these options.

  • Challenging a Housing Benefit decision

    If you think a Housing Benefit decision is wrong, you may be able to: - Ask for an explanation - Have the decision looked at again - Appeal against the decision This guide takes you through these options for England, Scotland and Wales.

  • Challenging a Personal Independence Payment (PIP) Decision

    If you are unhappy with the outcome of your claim for Personal Independence Payment (PIP), what you can do about it depends on what you are unhappy about. This may include asking for the decision to be looked at again, an appeal or tribunal.

  • Challenging a Tax Credit decision

    If you think a tax credit decision is wrong, you may be able to: - Ask for an explanation - Challenge the decision. You can challenge the decision by asking the decision to be looked at again or, if this doesn't work, appealing against the decision. This guide takes ...

  • Challenging an Employment and Support Allowance Decision

    If you think an Employment and Support Allowance decision is wrong, either because you have been refused it or have not been put in the support group, you may be able to: - Ask for an explanation - Have the decision looked at again - Appeal against the decision This gu...

  • Child Benefit

    Child Benefit is money paid to parents or other people who are responsible for bringing up a child.

  • Claiming Benefits

    Benefits and tax credits are payments from the government to certain people on low incomes, or to meet specific needs. Read our guide to find out more about them and how to claim.

  • Cold Weather Payment

    A Cold Weather Payment is money to help with fuel costs during periods of very cold weather. The period of cold weather must cover seven consecutive days, between 1 November and 31 March, when the average temperature must be zero degrees Celsius or below.