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Turn2us Charities/Providers User Guide - Update MyTurn2us Account or Add Users

Turn2us Guide to the Turn2us Grants Search and charities' account, aimed at charitable funds

Update MyTurn2us Account or Add Users

When your charity's account with Turn2us is created, we also set up a 'provider user' account in the name of someone from your organisation who is the grants contact.

This gives them login details that they can use to go into your charity's account to update your profile and manage any enquiries that you receive (if you have opted to receive online enquiries).

Screengrab showing the Add user and Update MyTurn2us account options

Updating your account

If you click 'Update MyTurn2us account' on the navigation bar (see Screengrab above), this takes you to a page where you can update your own user profile.

On this page you can change:

  • The name of the person who is the grants contact for your charity

  • The email address for this person. Once you have changed this, the new email address will become the username for the person's account

  • Your password.

Just fill in the relevant sections of the form and then click 'Save'.

Screengrab of 'Update User Profile'

Deleting your personal profile

You may want to delete your own user account, perhaps because you are leaving the organisation; you are no longer the person for the charity who deals with grant applications;  or for some other reason.

To request the deletion of your account, go to the bottom of the 'Update my profile' page where it says 'Delete Account', fill in the text box and click the 'Delete' button.

Add User

If more than one person in your organisation wants access to the charity account, you can add additional users.

To do this, an existing provider user for your charity needs to log into their Turn2us account.

When they are logged in, they should go to the 'My Turn2us' tab on the main menu and hover the mouse over it so the sub-menu appears. Click 'Add admin user'. (See Screengrab at the top of the page.)

The 'Add User' page will appear.

Just fill in the form and click 'Save'. Please note: You can't use the same email address as any other provider users for your charity.

 Screengrab of the Add User page

You will get a confirmation message onscreen and the new provider user will get an email asking them to confirm their registration within seven days by clicking the link in the email. Once they have done this, their account is ready to use.

Sample confirmation message Sample new provider user email

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If you need to update information about your charity, please contact us.

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