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Turn2us Charities/Providers User Guide - Introduction to the Turn2us Grants Search

Turn2us Guide to the Turn2us Grants Search and charities' account, aimed at charitable funds

Introduction to the Turn2us Grants Search

Who is this guide for?

This guide is for charitable funds who are listed or want to be listed on the Turn2us Grants Search. It explains more about what the tool is, how it works and how to use the charity account features.

Looking for grants?

If you are looking for grants to help you or someone else, please see our Grants Search.


What is the Turn2us Grants Search?

The Turn2us Grants Search database contains details of over 1,500 charitable funds that give grants as well as other support to individuals who may:

  • Be in financial need and have welfare needs

  • Be on a low income and require help with the costs associated with education and training courses.

The charity's profile provides information about the charity, who it helps, what it helps with and how to apply. It is also tagged to match the eligibility criteria, including age, gender, location, occupation, health conditions, religion and/or nationality. This helps to narrow down the search to match the person's background and circumstances to funds that may be able to help them. It also means the charity should only get enquiries from people that match its qualifying rules.

Where a charity has chosen to include our online enquiry feature, users can also make enquiries directly to the charity through Turn2us.

Charity 'My Turn2us' accounts

Every charity listed on the Grants Search has its own ‘My Turn2us’ account through which it can update its profile and, where appropriate, manage online enquiries from individuals and intermediaries.

Registering your charity on the Grants Search

At the moment, we list the following types of organisations:

  • Non-for-profit organisations, usually registered charities or trusts, that provide funds for people in financial hardship
  • Utility providers, such as water, gas and electricity, that provide support specifically to their customers or general support. There must be no commercial obligation on the recipient in order to receive help.

If your organisation fits one of the categories above and you would like to add it to our Grants Search, please complete our Charities/Providers Grants Search registration form.

Once we receive the completed registration form, we will contact you regarding the setting up of your Turn2us account. This may take up to five working days.

If you administer more than one charity

Please let us know if you are responsible for more than one charity/organisation and want to be listed as the contact (provider user) for all the charities you manage.

Each charity/organisation will have its own profile on the Grants Search. 

In terms of managing the account, the provider user will only have one login and will be able to control all the charity/organisation accounts through this.

What is the cost?

Having a listing on our Grants Search is free of charge to charities and trusts.

If you have any questions

If you have any questions about our Grants Search and/or charity accounts, please email us at:

About the Grant Search Tool

What is a grant?

Charitable funds often give financial help to people in need who qualify for their help in the form of a grant.
This may be a sum of money, given as a gift or award, so it doesn't have to be paid back. Grants can be given as money, products or services.

Charitable funds are run by grant-giving charities to give grants to people in financial need.

In most cases, charitable funds have been set up to assist people in financial need who have something in common.

How do I use the Grants Search?

The first part of the Grants Search asks you to put in key information:

  • Location - Funds in your local area will appear followed by national funds
  • Gender – Some funds only help men or women
  • Age – Some funds help a certain age group

The results will show funds that match where you live, your age and your gender. 

There are some funds that only give grants based on specific eligibility criteria, such as what you do for a living (or did in the past), or if you are suffering from a particular illness. The best way to get these type of funds to show in your results, choose from the occupation, health, religion or nationality categories at the top of the results page.  

Charities have very strict grant-giving rules, so make sure you definitely meet their eligibility criteria before you apply. If you don't meet their criteria then they won't be able to help you.

IMPORTANT TIP: It's worth searching for yourself, your partner/ex or the child/adult you're caring for - you may get different results.

What information do I need to do a grants search?

Before you start to use our Grants Search database, we suggest that you collect together the information that you will need if you decide to make an enquiry or application to a charitable fund - for yourself or on behalf of someone else. This will also help you when you are searching for grants.

  • Date of birth, place of birth, nationality, address, religion, where you live
  • Occupational history: type of jobs held, industries worked in, what company or organisation you worked for, any military service you have had (including national service), and length of time worked
  • Health conditions/disabilities or caring responsibilities
  • Reason for applying for help and needs
  • Income: from benefits, tax credits, earnings from employment, State Retirement Pension, occupational pensions and any other sources
  • Savings, investments and other capital
  • Details of rent or mortgage payments, Council Tax and other essential costs
  • Who else lives with you? Including: Spouses, partners, civil partners, dependent children or grown-up children? Are they in employment or on benefits? What is their income?
  • Other information that you think might be important.


How do I apply for a grant?

Each charitable fund will have their own enquiry and application process that people will need to follow.

However, in most cases there are usually two stages:

Stage 1: Making an enquiry to the charitable fund.

Stage 2: Making an application to the charitable fund if they invite you to do so.

There are three main ways that funds accept enquiries:

  • Online through Turn2us - this is only possible when you see an 'enquire online' button on a fund listed on the Grants Search
  • By applying to them directly using their contact information 
  • Via an intermediary or support worker working with people in financial need

STAGE 2: Submitting a formal application for help.

If you need help filling in the forms, check any guidance the charity has given you. You could also check on the charity's website to see if there is any information on how to fill in the forms. There should also be information about the documents you need to include or refer to, such as bank statements.

Are you from a charity on the Grants Search?

If you need to update information about your charity, please contact us.

Email the Grants Search team