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Energy regulator rebrands

  • 05/10/2017
  • Author:bridgetmccall

Reflects expanded role that includes regulation of energy, energy safety and water

Gas hob flame

Ireland's independent energy regulator, originally set up as the Commission for Energy Regulation (CER) in 1999, has changed its name to reflect its expanded powers and functions.  Now called the Commission for Regulation of Utilities (CRU), the organisation now has a wide range of economic, customer protection and safety responsibilities in energy and water.

The work of the CRU affects every Irish home and business, by ensuring safe, secure and sustainable energy and water supplies at a reasonable cost.

The CRU is guided by six key strategic goals which are that the short and long run interests of the public are protected by ensuring:

  •     Energy and gas are supplied safely
  •     The lights stay on
  •     The gas continues to flow
  •     A reliable supply of clean water and efficient treatment of waste water
  •     Consumer prices for energy and water are fair and reasonable
  •     Regulation is best international practice.

Customer Care Team

The CRU have established the Customer Care Team to help domestic and small business customers who have questions or complaints in relation to energy or water.

For more information, see the Need Assistance section of the Commission for Regulation of Utilities (CRU) websiteand information for vulnerable customers.

Help with energy and water bills

If you are on a low income and struggling with your energy and water bills, you can use the Turn2us Grants Search to find out if you might be eligible for help from a charitable fund, based on your background, circumstances and needs.

You might also be eligible for Fuel Allowance.


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